![]() ![]() The ConnectedDrive support team or dealer who has your vehicle assigned can update the online services remotely for you. If this is the case, proceed to the next step. On the ConnectedDrive options menu, select “Update BMW Services.” If the option is grayed out, you will not be able to update it because of a fault in the system. Via ISTA service application (Service function → Body → Head unit → Update online services) Via iDrive Menu.There are three ways to update the BMW ConnectedDrive services: If the CD in the car next to yours is working properly, you can rule out reception as the cause of the problem. This will help you isolate the poor reception as the cause of non-working ConnectedDrive services: ![]() Note that not all CD services will be applied to every vehicle as they depend on the vehicle equipment options and production date. Test the following features (CD services) in both cars: The only way to check the reception quality is to compare the functionality with another BMW or MINI with a working ConnectedDrive system parked next to yours. Verify Your BMW Is Receiving Good Reception The most common fault of the SOS system is a worn battery in the TCB/ATM telematics control unit, located under the shark fin antenna under the roof. If, on the other hand, there is an SOS fault, you’ll need to read the fault memory with ISTA or other compatible diagnostic tools. If the system works – you can call BMW assistance – and there’s no SOS malfunction fault in your dash, you can proceed to the next step. Generally, the SOS or Emergency Call system in your BMW is functional if there is no check control warning message like ‘ SOS Call Malfunction‘ (the message can vary depending on the model). You can do it simply by testing the SOS call system since both the ConnectedDrive and Emergency Call use the same telematics system. ConnectedDrive Discontinuation for 3G. ![]()
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